FAQ?

We’re committed to making your shopping experience as smooth and enjoyable as possible. This page answers the most common questions about orders, shipping, returns, and more, all in one easy-to-navigate spot.

Dive in to find answers quickly, or reach out to our support team anytime if you need help!

What are your shipping options?

We offer Standard (3–7 business days) and Expedited (2–3 business days) within the USA. International shipping typically takes 7–21 business days depending on customs and destination.

When will my order ship?

Orders are processed and shipped within 1–2 business days (Mon–Fri, excluding holidays). Orders placed after 3 PM EST ship the next business day.

How can I track my order?

Once shipped, you’ll receive an email with your tracking number. Click the link included to follow your package’s journey.

What payment methods do you accept?

We accept all major credit/debit cards (Visa, MasterCard, Amex), PayPal, Apple Pay, and Shopify Pay.

Is online payment safe?

Absolutely. We use secure, PCI-compliant gateways and SSL encryption to protect your card and personal information.

What is your return policy?

You may return unused items in their original condition within 30 days of delivery. For full details, visit our Return Policy.

How do returns work?

Contact us to request a return authorization and address. Send your items there; once received and approved, refunds are issued via your original payment method (minus return shipping, unless the return is due to our error or a defect).

What if an item is out of stock?

We regularly restock popular products. You can enter your email on the product page to be notified when it’s available again.

o your products come with a warranty?

Yes every item from Aliboyes includes a 1-year limited warranty against manufacturing defects.

Do you ship internationally?

Yes! International duty, taxes, and customs charges—as required by your country—are the customer’s responsibility and not included in the displayed shipping prices.

If you can’t find what you’re looking for, our team is here to help:

:Emailsupport@aliboyes.com (response within 24 hrs on business days)
:Click the chat icon (Mon–Fri, 9 AM–5 PM EST)
:Go to Contact Us for direct inquiries

How do I contact you?

You can email us at support@aliboyes.com, use our Live Chat, or fill out the Contact Form on our Contact Us page.